[et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”Hero” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_direction=”60deg” background_color_gradient_stops=”#008cb6 0%|#69a95d 100%” background_color_gradient_start=”#008cb6″ background_color_gradient_end=”#69a95d” background_image=”http:\/\/about.openfoodnetwork.net\/wp-content\/uploads\/2022\/02\/mycelium.jpg” custom_padding=”64px||64px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”1.75em” header_font=”||||||||” header_text_align=”center” header_text_color=”#ffffff” header_2_font=”||||||||” header_2_font_size=”48px” header_2_line_height=”1.4em” header_3_font=”||||||||” header_3_font_size=”36px” header_4_font=”Open Sans||||||||” header_4_font_size=”24px” text_orientation=”center” background_layout=”dark” max_width=”700px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
Have a question? Something not working the way you expected? Your community is here to help.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ make_equal=”on” _builder_version=”4.16″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.2″ custom_margin=”||16px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_accordion icon_color=”#69a95d” _builder_version=”4.26.0″ toggle_font=”||||||||” toggle_font_size=”24px” body_font=”||||||||” custom_margin=”||” custom_padding=”||” global_colors_info=”{}”][et_pb_accordion_item title=”Get started: How do you use the Open Food Network?” open=”on” open_toggle_text_color=”#69a95d” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#69a95d” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#69a95d” _builder_version=”4.16″ custom_margin=”||0px|” custom_padding=”|||0px” border_width_right=”0px” border_width_bottom=”0px” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n
The Open Food Network is created by a values-based<\/a>\u00a0community of volunteers and paid contributors with a vision for a fair, regenerative world. The information on this page is brought to you by the global OFN support circles and your own fellow users. We love user submissions – please let us know if you have something to pitch in.<\/span><\/p>\n Take a look at the ways you can use the Open Food Network<\/a>\u00a0(opens in a new window), come back, and\u00a0click on the “+” in the green circle next to the section below that describes you best.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I’m brand new!” open_toggle_text_color=”#69a95d” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#69a95d” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#69a95d” _builder_version=”4.17.3″ custom_margin=”||0px|” custom_padding=”|||0px” border_width_right=”0px” border_width_bottom=”0px” border_width_left=”0px” global_colors_info=”{}” open=”off”]<\/p>\n Welcome!\u00a0<\/span><\/p>\n <\/span>If you’re new to shopping on the Open Food Network<\/strong>, you might take a look at this quick video about creating an account<\/a>, or read all about the shopping experience<\/a> in the user guide. In most cases, when you find the shop you want to buy from, they will help you with any ordering or payment questions.<\/p>\n If you’re new to selling on the Open Food Network<\/strong>, you have questions about how to register your enterprise<\/a>, how much the\u00a0OFN platform costs to use<\/a><\/strong>, how to join a group<\/a> or offer other producers’ goods<\/a>, or maybe you just want an overview of product setup screens<\/a>. We also have a quick start guide<\/a> to help you get going.<\/p>\n If you’re new and setting up a profile, shop, or hub,<\/strong> here are a few questions to think about<\/a> to guide your OFN setup. \u00a0This onboarding presentation (in PDF<\/a> or editable pptx<\/a> format) with lots of visuals can help you and your producers get started with OFN.\u00a0Don’t forget that our user guide<\/a> is a great go-to resource for getting started too.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I’m a producer selling on OFN” open_toggle_text_color=”#69a95d” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#69a95d” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#69a95d” _builder_version=”4.17.3″ custom_margin=”||0px|” custom_padding=”|||0px” border_width_right=”0px” border_width_bottom=”0px” border_width_left=”0px” global_colors_info=”{}” open=”off”]<\/p>\n Great! Thanks for being part of the community.<\/strong><\/p>\n If you are already selling on a Open Food Network, you might have questions about setting up payment methods<\/a> and order cycles<\/a>, running reports<\/a>, or helping your customers find the products<\/a> they care about. Here is a how to change a Profile to Shop<\/a> document that will walk you through the steps to open your own Shop. Here is a how to on Adjusting Fees<\/a> for a Shop or Hub to give a discount or special offering to customers.<\/span><\/p>\n Here is a how to on Naming and Arranging<\/a> products in your Shop or Hub.<\/span><\/span><\/span><\/p>\n Here is how to <\/span>Get a mailing list for an Order Cycle or Date Range<\/span>.<\/span><\/span><\/span><\/span><\/a><\/p>\n <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I run a food hub or farmers market” open_toggle_text_color=”#69a95d” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#69a95d” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#69a95d” _builder_version=”4.17.3″ custom_margin=”||0px|” custom_padding=”|||0px” border_width_right=”0px” border_width_bottom=”0px” border_width_left=”0px” global_colors_info=”{}” open=”off”]<\/p>\n Awesome, you have your hands full – we’ve been there!<\/span><\/p>\n As someone who offers and aggregates products from multiple producers, you might have questions about payment reports, order confirmations, adjusting orders, and organizing your shopfront. We suggest you make good friends with our awesome User Guide<\/a> and our YouTube Channel.<\/a> Here’s a playlist with some helpful Videos<\/a>. We are always here to answer your questions too – we’re online waiting for you on Mondays at noon EST at meet.openfoodnetwork.net<\/a> and in the meantime, the contact page<\/a> will tell you how to get hold of us!<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I’m just looking around, but I have questions!” open_toggle_text_color=”#69a95d” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#69a95d” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#69a95d” _builder_version=”4.16″ custom_margin=”||0px|” custom_padding=”|||0px” border_width_right=”0px” border_width_left=”0px” global_colors_info=”{}” open=”off”]<\/p>\n Great! Glad you found us.\u00a0<\/span><\/p>\n If you are wondering if OFN is right for you, Please let us know if you would like to play with our\u00a0 “test shop” or “test hub” so you can get a feeling for what the system is like without registering and going through setup.<\/span><\/p>\n If you are a partner organization or sponsor and you’d like to connect with the OFNUSA team, we would love that! Please contact us<\/a> for more information!<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_search exclude_posts=”on” placeholder=”Search” button_color=”#69a95d” _builder_version=”4.16″ form_field_text_color=”#999999″ button_font=”||||||||” button_text_color=”#ffffff” form_field_font=”||on||||||” custom_margin=”||” custom_margin_tablet=”|||” custom_margin_last_edited=”off|tablet” custom_padding=”||” input_text_color=”#999999″ input_font=”||on||||||” global_colors_info=”{}”][\/et_pb_search][et_pb_text _builder_version=”4.16″ custom_margin=”||16px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Most of your questions can be answered in our\u00a0User Guide<\/a><\/strong>\u00a0– check it out for comprehensive how-tos, tips and tricks.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.17.3″ custom_margin=”||16px” global_colors_info=”{}”]<\/p>\n Did you know we have a sweet YouTube Channel<\/a><\/strong>? It’s full of all kinds of advice and know-how in videos made by users and support teams from all over the world.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ custom_margin=”||16px” global_colors_info=”{}”]<\/p>\n Got a quick question? Want to say hi? Got a complaint or suggestion? Drop in on our “office hours” most Mondays at 9am Pacific Time, 10 Mountain, 11 Central, and noon Eastern<\/strong>. Just point your browser to meet.openfoodnetwork.net<\/a><\/strong>.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ custom_margin=”||16px” global_colors_info=”{}”]<\/p>\n Learning something new? Getting a presentation ready? Our user community has created some free, open-source material that you can use and adapt. Have you created a resource you want to share or improved on something you found here? Let us know<\/a>!\u00a0<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n If you\u2019re still unable to find an answer to your question, contact us with your question<\/strong><\/a> and we’ll get back to you as soon as we can!<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”||35px|||”]<\/p>\n Check out or Subscribe to the OFN Newsletter<\/a><\/p>\n <\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Join Us” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_direction=”60deg” background_color_gradient_stops=”#008cb6 0%|#69a95d 100%” background_color_gradient_start=”#008cb6″ background_color_gradient_end=”#69a95d” custom_padding=”64px|0px|64px|0px” background_color_gradient_stops_tablet=”#008cb6 0%|#69a95d 100%” background_color_gradient_stops_phone=”#008cb6 0%|#69a95d 100%” global_module=”439″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ min_height=”168px” custom_padding=”0px||3px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_line_height=”1.75em” header_font=”||||||||” header_2_font=”||||||||” header_2_font_size=”48px” header_2_line_height=”1.4em” header_3_font=”||||||||” header_3_font_size=”36px” header_4_font=”||||||||” header_4_font_size=”24px” text_orientation=”center” background_layout=”dark” max_width=”700px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n Have an idea, a project or a question? Want to help others use the Open Food Network software and meet some very cool people in the process?\u00a0 Get in touch and let’s get you contibuting!<\/span><\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/about.openfoodnetwork.net\/?page_id=111″ url_new_window=”on” button_text=”Get in Touch” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_size=”16px” button_bg_color=”rgba(255,255,255,0)” button_border_width=”3px” button_border_color=”#ffffff” button_border_radius=”4px” button_letter_spacing=”0px” button_font=”Open Sans|700|||||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||-1px|||” custom_padding=”12px|36px|12px|36px” animation_style=”fade” button_letter_spacing_hover=”1px” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_bg_color__hover=”#ffffff” button_border_color__hover=”#ffffff” button_text_color__hover=”#69a95d” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Terms of Service<\/a> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Getting Help Have a question? Something not working the way you expected? Your community is here to help.We’re here!The Open Food Network is created by a values-based\u00a0community of volunteers and paid contributors with a vision for a fair, regenerative world. 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<\/span><\/p>\nUser Guide<\/h4>\n
You Tube Channel<\/h4>\n
Drop-in calls<\/h4>\n
Resource Library<\/h4>\n
Contact Us<\/h4>\n
Check out our Newsletter<\/h4>\n
Welcome to your Community<\/h3>\n
Privacy Policy<\/a><\/p>\n